FAQs

I'm receiving too many text messages?
You now have complete control over how many texts you receive, how often and from who by logging into your account and updating your preferences.”
I'm receiving text messages too frequently?
You can login into your personal VIP account @ vip.pearlai.com and edit the frequency of text messages being sent per visit.
I'm not receiving enough text messages?
You can login to your personal VIP account @ vip.pearlai.com and edit how many text messages you would like to receive per visit.
How can I change which shops i receive texts from?
You can login into your personal VIP account @ vip.pearlai.com and edit your favourite shops preferences.
How do i redeem my free loyalty hot drink?
You simply have to show the text messages you received on the day you received at the corresponding shop to redeem your free loyalty hot drink.
How do i redeem my free loyalty parking?
You simply have to show the text messages you received on the day you received it @ the parking desk where they will take note of unique code and issue your free parking.
How do i know which shops i can get all year discount in?
All participating shops should have a VIP KEY FOB ACCEPTED HERE sticker in their window. You can also visit the corresponding shopping centres website VIP section and see a list of the participating stores on it.
How will i know when other shops begin giving all year round discount?
All VIP fob holders for relevant shopping centres will receive an email informing them of new shops joining doing all year round discount. It will also be highlighted on the corresponding shopping centres website VIP section.